All orders are shipped from the UK.
Stock orders are despatched within 1-2 working days, most often the same day as ordering. You will receive an email to confirm your order and an email to confirm when it’s been despatched.
Back order items are made to order with lead time being approximately 1 week.
All shipping costs are calculated at checkout.
Delivery Times
UK – Royal Mail 1st Class, 1-2 working days
Europe – Royal Mail International Standard, 3-5 working days
Rest of the World – Royal Mail International Standard, 6-10 working days
Please allow for longer delivery times during busy periods, such as Christmas.
Returns and Refunds
If you wish to return an item, please contact us within 14 days of delivery.
Cancellations
Please contact me as soon as possible if you wish to cancel, if the goods haven’t despatched yet then we will happily cancel any orders containing standard items. Personalised / custom orders can not be cancelled once work has commenced.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for Personalised / Custom orders
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and your refund will be processed.
Contact us at info@highlyinkpressed.co.uk with any questions related to delivery, returns and refunds.